Terms of Service

Last updated: October 10, 2026

1. General Information

Welcome to THE FLUFFY CLAW.

This website, www.thefluffyclaw.com, is operated by ECOM PULSE, trading as THE FLUFFY CLAW.

These Terms of Service apply to purchases made through our online store. By placing an order, you agree to these Terms. Your statutory consumer rights remain unaffected.

2. Products

We aim to display our products, colors and descriptions as accurately as possible. Slight differences in appearance may occur due to lighting, screen settings and the natural characteristics of materials.

Product availability and selections may change without prior notice.

3. Orders & Payments

By placing an order, you submit a binding offer to purchase the selected products.

After checkout, you will receive an automated order confirmation. Unless explicitly stated otherwise, this confirms receipt of your order and does not constitute acceptance of your offer.

A purchase contract is formed when we expressly accept your order or dispatch the products.

We accept the payment methods displayed at checkout. All payments are processed securely through our available payment providers.

4. Prices & Taxes

All prices are displayed in the currency selected or shown at checkout.

Applicable taxes, shipping charges and any additional fees collected by us will be clearly displayed before you complete your purchase.

For international orders, customs duties or import taxes may apply unless explicitly stated otherwise at checkout or in our Shipping Policy.

5. Shipping & Delivery

We ship internationally to the destinations available at checkout.

Estimated delivery times and shipping costs are provided in our Shipping Policy and during checkout.

Delivery times may vary depending on your location, customs processing and shipping conditions.

We remain responsible for the goods during shipping until delivery to you or an authorized recipient, except where mandatory law provides otherwise.

If your order is delayed, lost or arrives damaged, please contact our customer support team.

6. Returns & Refunds

We offer a 14-day return and withdrawal period as described in our Returns & Refunds Policy.

For detailed information about returns, refunds and return shipping costs, please refer to our Returns & Refunds Policy.

Your mandatory consumer rights remain unaffected.

7. Product Quality & Consumer Rights

We are committed to providing products that meet their descriptions and applicable quality and safety requirements.

If an item is defective, damaged or not as described, please contact us.

All applicable statutory consumer rights and legal remedies remain in effect, including mandatory rights relating to defective goods.

8. Intellectual Property

All original content on this website, including our branding, logos, photography, videos, text and designs, is owned by THE FLUFFY CLAW's operator or its respective licensors.

Unauthorized commercial reproduction, distribution or use of protected content is prohibited.

9. Website Use

You agree to use our website lawfully and not to interfere with its security, functionality or operation.

We may restrict access where necessary to prevent fraud, misuse or unlawful activity.

10. Privacy & Security

We respect your privacy and process personal data in accordance with applicable data protection laws.

For information about how your data is collected, used and protected, please review our Privacy Policy.

Our store is powered by Shopify, which provides the e-commerce infrastructure for our website. Your purchase contract is with the legal operator of THE FLUFFY CLAW, not Shopify.

11. Governing Law

These Terms are governed by the laws of Germany.

If you are a consumer residing outside Germany, this choice of law does not deprive you of any mandatory consumer protections applicable in your country of habitual residence.

12. Changes to These Terms

We may update these Terms from time to time.

The Terms applicable to your purchase are those in effect when your order is placed. Changes will not retroactively affect existing contracts without a valid legal basis.

13. Contact Information

If you have any questions about these Terms, please contact us.

THE FLUFFY CLAW
Operated by: ECOM PULSE
Email: support@thefluffyclaw.com

Additional company information can be found in our Legal Notice.