Shipping Policy

Last updated: October 10, 2026

Thank you for shopping with THE FLUFFY CLAW.

We aim to process and ship your order as quickly as possible. Please read the following shipping information carefully.

1. Order Processing

Orders are usually processed within 1–3 business days after payment has been successfully received.

Please note that processing times may be slightly longer during peak periods, holidays, promotions or due to high order volumes.

2. Shipping Destinations

We currently ship to the countries available at checkout.

If your country is not available during checkout, we may not currently ship to that destination.

3. Estimated Delivery Times

Estimated delivery times begin once your order has been shipped, not when the order is placed.

Typical delivery estimates are:

• Germany: 5–10 business days

• Europe: 5–12 business days

• United Kingdom: 5–12 business days

• United States & Canada: 7–15 business days

• Australia & other international destinations: 7–18 business days

Please note that these delivery times are estimates only and are not guaranteed.

4. Shipping Costs

Shipping costs are shown at checkout before you complete your purchase.

If free shipping is offered, this will also be clearly displayed at checkout.

5. Customs, Duties and Import Taxes

For international orders, customs duties, import taxes or other local charges may apply depending on your country.

Unless otherwise stated, these charges are the responsibility of the customer and are not included in the product price or shipping cost.

We recommend checking with your local customs office before placing your order.

6. Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.

Please allow some time for the tracking information to update after shipment.

7. Shipping Delays

We are not responsible for delays caused by customs clearance, carrier disruptions, weather conditions, public holidays or other circumstances outside our control.

If your package is delayed, please feel free to contact us and we will do our best to assist you.

8. Incorrect Shipping Information

Please make sure your shipping address is correct before completing your order.

We are not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error in your shipping details, please contact us as soon as possible at hello@thefluffyclaw.com

9. Lost, Damaged or Missing Parcels

If your order arrives damaged, or if you believe your parcel has been lost in transit, please contact us at hello@thefluffyclaw.com as soon as possible.

We will review the issue and work with you to find an appropriate solution.

10. Failed Deliveries / Unclaimed Parcels

If a parcel is returned to us because it was unclaimed, refused, or could not be delivered due to incorrect address details, we may deduct any return shipping or handling costs from the refund, where permitted by law.

11. Contact

If you have any questions about shipping, please contact us at:

THE FLUFFY CLAW
Email: hello@thefluffyclaw.com